Due to COVID-19 Wyndham has paused points expiration through June 30, 2021. Recently a few readers have e-mailed to say that their points have expired and are no longer accessible. After reaching out to Wyndham’s media team it seems that the issue with these accounts is that their account has gone from ‘active’ to ‘inactive’. This happens when there has been no earning or redeeming of points for a period of 18 months.
Wyndham has been restoring accounts from inactive to active when contacted since the start of the pandemic. However in some cases account holders have been told that this is not possible. This is because historically Wyndham has been willing to restore inactive accounts once as a courtesy upon request. In light of the pandemic though, this policy has was relaxed further so that any account that went inactive during the pandemic (March 1, 2020 or beyond), regardless of past requests, would be eligible to be made active and have its points restored.
Unfortunately some Member Services team members appear to have not been familiar with this relaxed policy, which resulted in accounts not being resorted. Wyndham is working to ensure all staff are aware of this relaxed policy and properly communicating it to members. After speaking with Wyndham’s media team, they have advised us that, over the coming days, Wyndham will be proactively restoring accounts and points for any members they’ve identified as experiencing this issue. Additionally, members with questions, or who need to have their points restored sooner, can is to e-mail email@example.com with the subject line “points inquiry.”
Thanks to the readers that reached out to us in the first case and then Wyndham for helping to resolve the issue.