We can’t ignore racism in healthcare


At Blue Cross and Blue Shield of North Carolina (Blue Cross NC), we call these “drivers of health.” And we are intentional about addressing them in communities that are impacted by long-standing bias and discrimination.

We can look at socioeconomic status as an example.

Across the United States, 39% of African American children are living in poverty. This makes Black children more than twice as likely as white children to be living under the poverty line.7 And according to the American Psychological Society, that sets those children up for poorer health in the long run, by no fault of their own.

What does racism have to do with it?

If we take this example a step further, we can look at what causes poverty. The United Nations counts racism and discrimination among the top causes of poverty worldwide.

We often see this play out, for example, in the hiring process. A study by an economist and a behavioral scientist found that resumes with white-sounding names received 50% more callbacks than those with Black-sounding names.8

“All other things being equal, race is still an important factor in the American labor market,” the authors note. “A black applicant’s race certainly has negative effects on their employment prospects on average.”

Systemic racism and other forms of discrimination drive these negative effects. And implicit bias, or attitudes we have toward groups of people without consciously realizing it, isn’t just present in the hiring process. It also shows up in health care settings.

Bias in medicine

We all have bias. It can stem from our family upbringing, schooling, culture, movies or literature—including medical textbooks.

Have you ever been told that Black people have thicker skin than white people? Or that Black folks have less sensitive nerve endings than white folks? Neither one of these claims is true. But many people, including medical students and residents, still believe them.9

Studies show many doctors have a significant pro-white bias and unconsciously associate Black patients with being less likely to cooperate with medical procedures. As a result, Black patients often receive different treatment than white patients:10

  • They may receive lower quality of care
  • Their doctors might not communicate with them as frequently or clearly as with white patients
  • Their doctors may be less friendly toward them
  • They may receive less pain medication than white patients in the emergency room
  • They may be offered different treatment options than white patients

The good news is most doctors and nurses want to provide the best quality care to all patients. And we can all challenge our implicit biases.

What can we do about it?

As part of our efforts to challenge bias in health care, we’ve invested in implicit bias training through March of Dimes. The organization has offered trainings to medical professionals across the state to help them gain insight to recognize and remedy implicit bias in maternity care settings.

At Blue Cross NC, we need to understand our own implicit biases, too. That’s why we provide implicit bias training and other learning opportunities for our employees. We encourage everyone to take the 21-day racial equity challenge.

And training is just the start. Racism operates at many levels, from person to person within our institutions. That’s why we’re also building on our strong culture of diversity and shifting to value-based care. Our goal is to create fair opportunities and inclusive spaces for everyone to have good health and well-being.

As a not-for-profit health insurer, we know that no community can truly be healthy until racism no longer exists. Health inequity impacts all North Carolinians. In fact, data shows our state’s health system ranked #36 out of 50 states. We also ranked #46 out of 50 for disparities.11

Addressing these disparities and inequities makes health care better—and less expensive—for everyone. We’re committed to supporting communities all across the state. We work collaboratively with our providers, members and communities to transform health care delivery through value-based care. We won’t stop until health care is better for all.

Diversity, equity and inclusion (DEI) and the strength of our communities are at the heart of everything we do. To learn more about our commitment to DEI, visit our website.





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